Our Privacy Policy below describes in detail how AdroFx handles the collection, management, and protection of all confidential user information. AdroFx respects each individual's right to privacy. We value our relationship with you, and we take pride in maintaining loyalty and respect with each individual client by providing you with security. The provisions of this notice apply to former clients as well as our current clients. We kindly ask that you read the following information.
General Provisions
The present Privacy Policy is an integral part of the public documents package, pursuant to which the AdroFx officially represented by its Affiliated Partners (hereinafter referred to as the Company), provides various services (including services of financial and informational nature, etc.) to its Clients.
By choosing the Company's services, the Client fully agrees to all the terms and conditions of the public documents. The same applies to the interactions between the Client and the Company, during which trading and investment operations are performed, various informational materials are used, payments and transfers are arranged, etc. Should the Client disagree with any condition of the public documents package, she/he should cease all interaction with the Company. In case the Client deems the conditions of the present Privacy Policy unacceptable for any reason whatsoever, she/he shall cease all interaction with the Company, including terminating all financial operations carried out with Company mediation.
The present Privacy Policy declares one of the most important principles that the Company follows when providing the services to its Clients. The Company respects the right of every individual and legal unit for privacy irrespective of their being or not being the Clients of the Company, as well as those who only intend to interact with the Company. The conditions of the present Privacy Policy apply equally to former, present, and future Clients of the Company.
One of the most important priorities of the Company is the relationship between the Company and its Clients. The Company maintains loyalty and respect for every client individually, and grants every Client perfect security and confidentiality.
In the present Privacy Policy the following basic terms and definitions are used:
Privacy (confidential information) is a legal right of an individual or a legal unit for non-disclosure of private or personal information (data) or of information that is commercially classified. In the relation between the Company and the Client, privacy means the commitment of the Company to safeguard and ensure non-disclosure of Client information gained by the Company, while rendering services to the Client.
Personal (private) information of the Client - information which characterizes, identifies, or verifies the Client or discloses certain details of his/her personality, financial conditions, and preferences. A more detailed definition of this term can be found in the text of the present Privacy Policy.
Privacy Policy is complex measures, procedures, and actions that ensure the collection of full, accurate, and authentic information concerning the Client, and the safeguarding of this information, as well as the exchange of this information with governmental (regulatory) bodies in accordance with the existing legislation, and the conditions of the present Privacy Policy.
Management of Personal Information.
When the Client applies for or maintains a live or demo account with the Company, the Company collects personal information about the Client for business purposes, such as evaluating the Client's financial needs, processing the Client's requests and deals, informing the Client about products and services that may be of interest to him/her, and providing effective and quality service to the Client.
Such information can be of the following types:
1. Registration information - information provided by the Client on application forms and other documents (including electronic documents). This includes first name, last name, patronymic name, contact information (postal address, telephone number, e-mail, etc.), date of birth, occupation, assets, and incomes.
2. Transaction Information - information about deals between the Client and the Company, or between the Client and the Affiliated Partners of the Company, as well as information about communications (unilateral or bilateral) between the Client and the Company. Examples include Client account balances, trading (investing) activity, Client inquiries, and Company responses, including texts of the mails or log-files in used messaging systems.
In the present Privacy Policy, the term "Partners of the Company" refers to the organizations owned or run by the Company, as well as organizations that own part of Company property.
3. Verification Information:
- Proof of Identity Information (Required document):
- Passport or
- Driver's license or
- Articles of association (Only in case a Client is a legal unit).
- Proof of residence/proof of address information (Required document):
- Utility bill (shouldn’t be older than 3 months) or
- Bank statement (shouldn’t be older than 3 months) or
- Lease agreement/Tenant agreement.
Examples also include information received by the Company from public records, such as loan offices, information agencies, and address bureaus or from other entities not affiliated with the Company.
The Anti-Money Laundering Policy requires the Company to collect information and take the necessary action to prevent transformation and legalization (laundering) of money gained from illegal activity. In certain cases, the Company has the right to require a document disclosing the sources of money.
Information about subscriptions - information such as signals, alerts, news category, and price subscriptions.
The above is not inclusive. The Company reserves the right to require other information from the Client in the case that it is necessary for complying with the regulations of existing legislation.
Refund policy
The refund is possible in case when the account had been deposited but no trades were done. In this case, the refund will amount to the withdrawal of the entire deposit. As well, the withdrawal of the part of the deposit which is not used as a margin is possible at any time. Processing of the withdraw and refund requests takes 3-5 business days. In certain exceptional circumstances, AdroFx may refund payments made by credit or debit card. In this case, the funds will be refunded to the card that was used for the deposit.
Cookie Preferences
Cookies are small files containing information that a Web server (site) uses to track its visitors. The Company may set and access cookies on Client computers, to assess which advertisements and promotions draw users to the Company Website. The Company (or any of its divisions) may use cookies to evaluate Client interest in Company products and services and to track Client activities on its Web server (site).
The information collected by the Company and shared with its Partners is anonymous and not personally identifiable.
Security Technologies
The Company uses Secure Socket Layer (SSL) encryption technology in order to protect certain information submitted by its Clients. This technology protects the Client from having his/her information intercepted by anyone other than the Company while it is being transmitted. The Company works hard to ensure that its Web servers (sites) are secure and that they meet industry standards. The Company also uses other safeguards such as firewalls, authentication systems (e.g., passwords and personal identification numbers), and access control mechanisms to control unauthorized access to systems and data.
The Company reserves the right to choose technologies and methods of data protection at its own discretion and to cooperate in this field with contractors who appear to be reliable to the Company.
Sharing Info With The Company’s Affiliated Partners
The Company may share Client personal information described above with its affiliates for business purposes, such as servicing the Client's accounts and informing him/her about new products and services, as permitted by applicable law.
The affiliate partners can access the Client’s private information upon the Company request and mandatory approval by the individual Client. Every access to personal information of Clients by the affiliate partner is recorded in a log, which is available for viewing by the Client. This log contains the time, the name of a partner, and the type of information sought.
Sharing Info With Third Parties
The Company does not disclose the Client's personal information to third parties, except as described in this Privacy Policy. Third-party disclosures may include sharing such information with Non-Affiliated Partners of the Company that performs technical support services for Client accounts or facilitates Client deals with the Company, including those that provide professional, legal, or accounting advice to the Company. Non-affiliated Partners that assist the Company in providing services to the Clients are required to maintain the confidentiality of such information to the extent that they receive it, and to use this personal information only in the course of providing such services, and only for the purposes that the Company dictates.
The Company may also disclose the Client's personal information to third parties to fulfill Client instructions or pursuant to the Client's express consent.
The company also informs its Clients that it shall never sell, place at interim disposal on a remuneration basis, distribute or disseminate the Client's Personal information under any circumstances.
Regulatory Disclosure
Under limited circumstances, the Company may disclose the Client's personal information to third parties as permitted by, or to comply with, applicable laws and regulations.
The Company may disclose personal information to cooperate with regulatory authorities and law enforcement agencies in complying with subpoenas or other official requests, and as necessary to protect Company rights or property.
Except as described in the present Privacy Policy, the Company will not use the Client's personal information for any other purpose unless the Company describes how such information will be used at the time the Client discloses it, or if the Company obtains the Client's express permission.
The Company has the right to use the Client's Personal Information in cases other than described in the present Privacy Policy if clearly stated at the time the information is disclosed by the Client or when the Company receives the Client's express permission.>
Opt-out
The Client may refuse to supply any of the personal information that the Company may request. However, failure to do so may result in the Company being unable to open or maintain an account or to provide other services to the Client.
While the Company makes every effort to ensure that services, provided to its Clients are based on accurate, complete, and up-to-date information about them, the Client can help considerably in this respect by promptly notifying the Company when there are changes to his/her personal information.
If the Client does not wish to have his/her Personal information disclosed to third parties as described in the present Privacy Policy, s/he should contact the Company via a specific contact form.
The Company reserves the right to make amendments to the present Privacy Policy. In particular, this may take place in cases that are not described directly or indirectly in the current edition of the Privacy Policy, or if a rule or law passes that requires such an amendment or addition.
Amendatory Procedure
Should amendments be made, the Company shall inform the Clients of this by posting the relevant notice on the official Company Web site and by sending the relevant message to Clients via the internal mail system.
Posting the relevant notice on the Company Website and sending messages via internal mail are considered to be adequate Client Privacy Policy of the amendments, whether the Client reads and understands a corresponding text or ignores it.
The amended document becomes effective after 5 (five) full astronomical days (120 hours) following the publication of the notice on the Company Web site, before this time the notice has only an informative nature.
The amended document immediately applies to any accounts registered after its publication (irrespective of other accounts registered earlier, which its holder may possess).
The amended document applies to trading accounts that were registered previous to the date the document in question went into effect.
In the case that a rule of law is introduced, which requires a corresponding amendment and/or addition to the present Privacy Policy, then the rule of law shall be applied immediately after the effective date of the relevant statutory act, whether the required amendment is made or not.
Regulations of the present Privacy Policy that contradict the newly introduced rule or law become void once the corresponding amendments to the aforementioned document go into effect.
Acceptance By The Client
Being the Client of the Company and actively using its services (including broker and information services), its software and/or hardware that allow carrying out professional activity on the financial markets, the client accepts the Privacy Policy described in the present Privacy Policy.
The client agrees with all the conditions (paragraphs, clauses) of the Company public documents for using the Company services and will immediately cease using such Company services in case of disagreement.