One of the most important priorities of the Company is the relationship between the Company and its Clients. The Company maintains loyalty and respect for every client individually, and grants every Client perfect security and confidentiality.
Privacy (confidential information) is a legal right of an individual or a legal unit for non-disclosure of private or personal information (data) or of information that is commercially classified. In the relation between the Company and the Client, privacy means the commitment of the Company to safeguard and ensure non-disclosure of Client information gained by the Company, while rendering services to the Client.
When the Client applies for or maintains a live or demo account with the Company, the Company collects personal information about the Client for business purposes, such as evaluating the Client's financial needs, processing the Client's requests and deals, informing the Client about products and services that may be of interest to him/her, and providing effective and quality service to the Client.
Such information can be of the following types:
1. Registration information - information provided by the Client on application forms and other documents (including electronic documents). This includes first name, last name, patronymic name, contact information (postal address, telephone number, e-mail, etc.), date of birth, occupation, assets, and incomes.
2. Transaction Information - information about deals between the Client and the Company, or between the Client and the Affiliated Partners of the Company, as well as information about communications (unilateral or bilateral) between the Client and the Company. Examples include Client account balances, trading (investing) activity, Client inquiries, and Company responses, including texts of the mails or log-files in used messaging systems.
3. Verification Information:
- Proof of Identity Information (Required document):
- Passport or
- Driver's license or
- Articles of association (Only in case a Client is a legal unit).
- Proof of residence/proof of address information (Required document):
- Utility bill (shouldn’t be older than 3 months) or
- Bank statement (shouldn’t be older than 3 months) or
- Lease agreement/Tenant agreement.
Examples also include information received by the Company from public records, such as loan offices, information agencies, and address bureaus or from other entities not affiliated with the Company.
The Anti-Money Laundering Policy requires the Company to collect information and take the necessary action to prevent transformation and legalization (laundering) of money gained from illegal activity. In certain cases, the Company has the right to require a document disclosing the sources of money.
Information about subscriptions - information such as signals, alerts, news category, and price subscriptions.
The above is not inclusive. The Company reserves the right to require other information from the Client in the case that it is necessary for complying with the regulations of existing legislation.
The refund is possible in case when the account had been deposited but no trades were done. In this case, the refund will amount to the withdrawal of the entire deposit. As well, the withdrawal of the part of the deposit which is not used as a margin is possible at any time. Processing of the withdraw and refund requests takes 3-5 business days. In certain exceptional circumstances, AdroFx may refund payments made by credit or debit card. In this case, the funds will be refunded to the card that was used for the deposit.
The information collected by the Company and shared with its Partners is anonymous and not personally identifiable.
The Company uses Secure Socket Layer (SSL) encryption technology in order to protect certain information submitted by its Clients. This technology protects the Client from having his/her information intercepted by anyone other than the Company while it is being transmitted. The Company works hard to ensure that its Web servers (sites) are secure and that they meet industry standards. The Company also uses other safeguards such as firewalls, authentication systems (e.g., passwords and personal identification numbers), and access control mechanisms to control unauthorized access to systems and data.
The Company reserves the right to choose technologies and methods of data protection at its own discretion and to cooperate in this field with contractors who appear to be reliable to the Company.
Sharing Info With The Company’s Affiliated Partners
The Company may share Client personal information described above with its affiliates for business purposes, such as servicing the Client's accounts and informing him/her about new products and services, as permitted by applicable law.
The affiliate partners can access the Client’s private information upon the Company request and mandatory approval by the individual Client. Every access to personal information of Clients by the affiliate partner is recorded in a log, which is available for viewing by the Client. This log contains the time, the name of a partner, and the type of information sought.
Sharing Info With Third Parties
The Company may also disclose the Client's personal information to third parties to fulfill Client instructions or pursuant to the Client's express consent.
The company also informs its Clients that it shall never sell, place at interim disposal on a remuneration basis, distribute or disseminate the Client's Personal information under any circumstances.
Under limited circumstances, the Company may disclose the Client's personal information to third parties as permitted by, or to comply with, applicable laws and regulations.
The Company may disclose personal information to cooperate with regulatory authorities and law enforcement agencies in complying with subpoenas or other official requests, and as necessary to protect Company rights or property.
The Client may refuse to supply any of the personal information that the Company may request. However, failure to do so may result in the Company being unable to open or maintain an account or to provide other services to the Client.
While the Company makes every effort to ensure that services, provided to its Clients are based on accurate, complete, and up-to-date information about them, the Client can help considerably in this respect by promptly notifying the Company when there are changes to his/her personal information.
Should amendments be made, the Company shall inform the Clients of this by posting the relevant notice on the official Company Web site and by sending the relevant message to Clients via the internal mail system.
The amended document becomes effective after 5 (five) full astronomical days (120 hours) following the publication of the notice on the Company Web site, before this time the notice has only an informative nature.
The amended document immediately applies to any accounts registered after its publication (irrespective of other accounts registered earlier, which its holder may possess).
The amended document applies to trading accounts that were registered previous to the date the document in question went into effect.
The client agrees with all the conditions (paragraphs, clauses) of the Company public documents for using the Company services and will immediately cease using such Company services in case of disagreement.